Closing

  1. Ask if there is anyting else you can assist with.

    • If there are additional issues, continue troubleshooting.

    • If no additional issues, thank the customer for calling and select End Call

?

Choose an option below

Continue Trouble Shooting

End Call

QA Points

  1. Did the agent recap the steps taken and outcome of call

  2. Did the agent set up the correct work order type

  3. Did the agent give the correct work order information (date time expectations for work order)

  4. Did the agent use the proper Hold Technique