FiberToTheHomeQ45

Have the customer:

Check a different device at the outlet
Determine if customer is using a surge protector/extender and if so and if possible bypass it
If customer is using an extender or surge protector, confirm the power button is fully on and does not need to be reset.
CAREFULLY confirm the power cord is firmly connected in the back of the ONU
As a last resort, if possible, without stretching/bending the fiber, test the ONU in a different outlet

Choose an option below

There is power at the outlet, but no power at the ONU

There is no power at the outlet, we can’t confirm the ONU

There is no power at the outlet, but the ONU does work.