P-62

Create RT Residential Voice ticket Add the description customer wants to have phone forwarded permanently.

Include:

1. Number to be forwarded
2. It should be on immediately, when busy, after 5, 10, 15,20 or 30 seconds
3. Number to forward to

Then complete the custom fields

!!THIS SHOULD BE USED IF FOR A VERY LONG TERM SET UP ONLY!!

Otherwise customer should use *72.