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Zito Media is pleased to announce that we will be purchasing the Lake Almanor cable system from CalNeva Broadband on August 1st. Zito is headquartered in Coudersport, PA and serves just over 60,000 customers with video, internet and phone service in rural markets in 20 states across the country. Like CalNeva Broadband, Zito has a strong customer service focus, and assistance is available 24 hours a day, every day of the year. This letter is meant to introduce you to some of the options for service that come with being a Zito Media customer.
CUSTOMER SUPPORT
If you have an issue or question about your service or your bill, you can contact us anytime at
1-800-365-6988. We are open 24 hours a day every day of the year. Our US-based customer service support team does not utilize contractors and are trained to troubleshoot and resolve the issues that you may experience quickly and effectively. Unfortunately, after the transition on August 1st, Zito will no longer continue to operate the local office on Ash Street in Westwood.
INVOICE PAYMENT OPTIONS
We will continue to support auto pay with either a credit card or ACH. If you choose ACH with us, you will receive a monthly discount of $2 on your Zito service. You can also have an email bill sent to you and avoid having to deal with a paper statement.
You will also be able to make one-time payments online on our website at zitomedia.com. Look under the link My Zito and then select Pay Bill. There is also an option to pay through our interactive voice response menu without speaking with an agent. Just call 1-800-365-6988 and select option 1.
HIGH SPEED INTERNET
Zito Media is committed to providing our customers with reliable, fast internet service! We will continue to operate with the current speed tiers offered by CalNeva Broadband; however, we will be working to launch faster downloads speeds in the future. If you experience any issues with your internet service on August 1st, please reboot/power on and off, your modem. If you continue to have any issues with your internet service after the reboot please contact our customer call center at
1-800-365-6988.
DIGITAL VOICE
We will continue to offer voice service in your area and your rates going forward should be very similar to what you are currently paying. Our plans include unlimited calling within the United States and Canada for one low monthly rate. Your digital voice/phone service and phone number currently in place with CalNeva Broadband will not be impacted as part of the transition. We can also set it up for your voice mail messages to be delivered to your email address.
VIDEO SERVICE
The video service will use the same hardware that you are already using. If you experience issues with your video service on August 1st, please reboot/power on and off, your converter. If you experience any issues with your video service after the reboot please contact our customer call center at 1-800-365-6988.
Due to contractual issues, we will have to remove the Viacom programming, the DMX digital music channels and the TV Guide from your channel line-up. The following services will be removed from the line-up on August 1st; Paramount Network, CMT, CMT Music, MTV, MTV2, MTV Classic, VH-1, Comedy Central, TV Land, Nickelodeon, Nick Jr., Nick Toons, Teen Nick, Nick Music, BET Soul, POP/TV Guide and the DMX Music Channels.
If you currently use a calneva.org email address there will be a change to your email domain extension to zitomail.net. If your current email address is marysmith@calneva.org it will become marysmith@zitomail.net. We will notify you ahead of time through your calneva.org email address before this change is implemented and we are expecting to start the migration toward the end of August. You also have the more popular option of creating an easily accessible email account with Google/Gmail or other provider and importing your contacts and transferring your email files to that account.
Instructions for configuring your client to connect to your new zitomail.net account can be found at https://www.zitomedia.net/support-internet/ under the title SMTP AND OTHER CLIENT SETTINGS.
Zito Media is looking forward to building a strong and long-standing relationship with you.
Again, if you have any questions or want to sign up for services please call 1-800-365-6988 or connect with us online at zitomedia.com or facebook.com/myzitomedia.
Sincerely,
Your Friends at Zito Media
