Voice Services Administrator – LNP- Coudersport, PA

A Voice Services Administrator will enter and process voice orders for new and ported telephone numbers. This person will be the primary contact for post sales service order information gathering and will work with CLEC’s and 3rd party ancillary service companies to process and implement services. This includes and planning, staging, configuring and implementing services for Zito customers.

Principal Accountabilities

  • LNP/LSR administration and activation
    NPA/NXX – number administration

  • Commercial services and residential porting and number assignments

  • Managing CLEC relationships & process flows for LNP & number administration

  • CNAM updates

  • Listings & phone book updates

  • 911 updates

  • Visual VM updates

  • LNP/NA process flows for CRM, ERP & any other systems involved with number administration.

  • Perform other related duties and tasks as assigned or as become evident.

Preferred Skills & Experience

  • Working knowledge of the LSR & LNP Process

  • Knowledge of NANPA & Number administration

  • Experience with working directly with LEC’s and CLEC’s on porting issues.

  • Excellent interpersonal communication skills (verbal and written);

  • Must be committed, calm and professional at all times

  • Experience within a fast paced, detail centric environment, dealing with multiple assignments concurrently.

  • Must be able to work in a team environment

  • Must possess the ability to work well independently and without close supervision

  • Excellent phone skills; conflict management/dispute resolution skills

  • Understanding of ordering, provisioning and billing processes.

  • Must have a valid PA driver’s license and a good driving record

  • High School Diploma or equivalent; Bachelor’s degree in Business or

  • Telecommunications preferred

  • Working knowledge of IP/VoIP/telephony related services

Physical Requirements

  • Must have good visual acuity

  • Must be able to work in a normal office environment including computer keyboard, mouse, fax, telephone, printer, and copier

Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401 (k) plan, and discounted services for employees who reside within the Zito coverage areas.

Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

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