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Restoration
HURRICANE HELENE &
BURNSVILLE, NORTH CAROLINA
At Zito Media, we understand the critical role reliable internet and communication services play in your daily lives, especially in times of crisis. The devastation caused by Hurricane Helene has deeply impacted the Burnsville area, and we are fully committed to restoring and improving our services as quickly as possible.
Our Team is Working Extensively to Restore Your Services
Billing Pause Reminder:
Billing is paused for those impacted by the flooding, and credits will be applied as service is restored, resuming billing from that point.
Zito Media Repair Schedule
If you are in these online areas and your service has not been restored, please call us at 1 (800) 365-6988 as your issue likely requires an individual follow-up and may need additional construction.
ONLINE
- 80N / Bandana
- 80N to Landfill (including Presnell Hollow)
- Big Creek
- Blankenship Creek
- Bolen’s Creek
- Buladean / Hughes Gap
- Burnsville (Town of)
- Cane Creek / Long Branch (except Nora Lane)
- Cattail Creek
- Chestnut Grove / McKinney Mine (except for Carver’s Knob/Azalea Hills)
- Clearmont (Partial)
- Crooked Creek
- Deer Park Lake
- Estatoe
- Ewert Wilson/Murchison to Barnardsville
- Ferguson Hill Area
- Franklintown (except for Henredon Road)
- Glen Ayre
- Halls Chapel
- Ledger (Bear Creek & Possum Trot)
- Little Switzerland (excluding Big Lynn area)
- Loafers Glory
- Lower Bald Mountain / Bee Log
- Madison Straight / 19E
- Mine Creek
- Mountain Brook
- Pigeon Roost
- Pig Pen (Upper & Lower)
- Roan Mountain
- Rock Creek / Colberts Creek
- Saylors Lake
- 7 Mile Ridge
- Spruce Pine (Town of)
- White Oak / Bakersville
- Wolf Laurel
Week of 02/02/2025
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Work Begins or Continues in the Following Areas:
- Bakers Creek / Mountain Air (poor road conditions hindering access)
- Big Lynn
- Bradford
- Brushy Creek
- Carver’s Knob / Azalea Hills
- Concord / Toodies Creek
- Jack’s Creek
- Henredon Road (Below Amazon Building) / Humpback Mountain
- Henredon Road (above Amazon Building) to Springmaid
- Highway 19W
- Huntdale
- Penland
- Slagle Road
- Snow Creek / Rebels Creek
Week of 02/09/2025
- Bear Creek / Possum Trot (will be FIBER)
- Clearmont / Lower Jacks Creek (RFOG Fiber – Rock Pile in the Way)
- Pensacola (waiting on the local power company)
Please Note:
The dates provided are estimations for when technicians will begin work on the specified areas. Some individual customer issues may take longer to address depending on the amount of damage at each home.
Please note that these dates are subject to change due to various factors, including weather conditions, the extent of damage caused by Hurricane Helene, and unplanned work such as outages. We appreciate your understanding and patience as we work to ensure safe and efficient progress.
We appreciate your patience as we continue these extensive repairs.
Thank you for trusting us to get your services back up and running.
Please don’t hesitate to reach out with any questions or for further updates.
Call us at: 1-800-365-6988