Restoration




HURRICANE HELENE &
BURNSVILLE, NORTH CAROLINA

At Zito Media, we understand the critical role reliable internet and communication services play in your daily lives, especially in times of crisis. The devastation caused by Hurricane Helene has deeply impacted the Burnsville area, and we are fully committed to restoring and improving our services as quickly as possible.

Our Team is Working Extensively to Restore Your Services

Billing Pause Reminder:

Billing is paused for those impacted by the flooding, and credits will be applied as service is restored, resuming billing from that point.

Zito Media Repair Schedule

If you are in these online areas and your service has not been restored, please call us at 1 (800) 365-6988 as your issue likely requires an individual follow-up

ONLINE
  • 80N / Bandana
  • 80N to Landfill (excluding Presnell Hollow)
  • Blankenship Creek
  • Bolen’s Creek
  • Buladean / Hughes Gap
  • Burnsville (Town of)
  • Chestnut Grove / McKinney Mine (except for Carver’s Knob/Azalea Hills)
  • Clearmont (Partial)
  • Crooked Creek
  • Estatoe
  • Franklintown (except for Henrydon Road)
  • Glen Ayre
  • Ledger (Bear Creek & Possum Trot)
  • Little Switzerland (excluding Big Glen area)
  • Loafers Glory
  • Lower Bald Mountain / Bee Log
  • Madison Straight / 19E
  • Mine Creek
  • Mountain Brook
  • Pig Pen (Upper & Lower)
  • Roan Mountain
  • Rock Creek / Colberts Creek
  • 7 Mile Ridge
  • Spruce Pine (Town of)
  • White Oak / Bakersville
  • Wolf Laurel
Week of 12/02/2024
  • Work Begins or Continues in the Following Areas:
  • Bakers Creek
  • Cane Creek
  • Deer Park Lake
  • Mountain Air
Week of 12/09/2024
  • Big Creek
  • Carver’s Knob/Azalea Hills
  • Clearmont / Lower Jacks Creek
  • Ewert Wilson/Murchison to Barnardsville
  • Halls Chapel
  • Presnell Hollow Road
  • Penland
  • Pensacola
  • Saylors Lake
  • Wolf Penn / Crabtree
Week of 12/16/2024
  • Bear Creek/Possum Trot
  • Cattail Creek
  • Concord/Toodies Creek
  • Henrydon Road
  • Rebels Creek
  • Snow Creek

Additional Areas:

Estimated to be restored 4 weeks after pole line completion:

Please Note:

The dates provided are estimations for when technicians will begin work on the specified areas. Some individual customer issues may take longer to address depending on the amount of damage at each home.

Please note that these dates are subject to change due to various factors, including weather conditions, the extent of damage caused by Hurricane Helene, and unplanned work such as outages. We appreciate your understanding and patience as we work to ensure safe and efficient progress.

We appreciate your patience as we continue these extensive repairs.

Thank you for trusting us to get your services back up and running.
Please don’t hesitate to reach out with any questions or for further updates.

Call us at: 1-800-365-6988

have questions?