Self-Help Services





Zito Media Support Center | Troubleshooting Guides & 24/7 Self-Help Resources



WELCOME TO ZITO MEDIA’S
TROUBLESHOOTING / SELF-HELP SECTION

Introducing Zito Media’s Troubleshooting & Self-Help section, your go-to resource for resolving issues quickly and independently!
Designed to help you stay connected, this section includes answers to frequently asked questions about your service, billing,
and equipment setup, as well as step-by-step troubleshooting guides to resolve connectivity or equipment issues on your own.
You’ll also find helpful tips on optimizing your internet speed, securing your network, and maintaining a stable connection.
With these tools at your fingertips, you can quickly address any issues and get back online without waiting for support!

You have the power to address issues and get back online without needing to wait for support!

Download Our Self-Help Guides

Internet Service Support




Wi-Fi Optimization




How to Pay My Zito Bill





INTERNET


Why is my internet connection dropping intermittently?

Intermittent internet connections can be caused by several factors, including signal interference, cable connection issues, network congestion, modem issues, or an outage.


Why does my Wi-Fi signal keep dropping?

A weak or inconsistent Wi-Fi signal can be caused by interference, distance from the router, obsolete Wi-Fi channels, or possible mesh extender issues. You can try restarting your modem or relocating it to a central area of your home for better coverage.


Can too many devices cause intermittent issues?

Yes, having too many devices connected to your Wi-Fi network can lead to intermittent connectivity issues. When multiple devices are streaming, gaming, or downloading large files, the available bandwidth can be stretched too thin, causing instability in the connection. Consider upgrading your internet plan that can support more devices.

VOICE

What is VOIP?

VoIP (Voice over Internet Protocol) allows you to make phone calls over the internet rather than traditional phone lines.


Why do I hear echo during my VoIP calls?

An echo during VOIP calls can be caused by microphone feedback, network delay, or device settings. Try using a headset to reduce feedback, check volume levels, and speaker levels, and limit network traffic during calls.


How can I improve my VoIP call quality?

To enhance your VOIP call quality, use a wired connection, upgrade your internet plan, and/or prioritize VOIP traffic by setting up QoS on your router for higher bandwidth priority.


VIDEO

Where can I find my channel lineup?

Go to Our National Page and choose your state and the town you live in and click the button Local Channel Lineup to view the most current lineup.

How do I report an issue with unavailable channels

Call our Customer Support Team at 1-800-365-6988 for more help dealing with Tv2Go.

Are there any features with Tv2GO?

With Zito Media's Tv2Go, you have the power to record shows, watch live tv with a 72 hour rewind and watch on any smart device.