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Zito Mifflin County, LLC is coming to you!
Zito Mifflin County, LLC, an Eligible Telecommunications Carrier (ETC) (“Zito Mifflin”) is pleased to announce that we will be offering a Lifeline Service Program for eligible low income customers with the following discounted service prices:
• $71.10 per month for our Ultra HSD Service (100×25 Mbps-no usage allowance and includes the Optical Network Unit (a fiber to the home modem)(“ONU”))- a $9.25 discount from our retail rate of $80.35.
• $88.25 per month for our Gig HSD Service (1Gbpsx500 Mbps-no usage allowance and includes the Optical Network Unit (a fiber to the home modem)(“ONU”))- a $9.25 discount from our retail rate of $97.50.
• $25.40 per month for our Digital Voice Service (which includes voicemail, visual voicemail, call waiting, caller id, call forwarding, unlimited local and long distance calling in the United States, Canada, Puerto Rico, the US Virgin Islands, and Guam and excludes other international long distance calling and the ONU)- a $5.25 discount from our retail rate of $30.65.
• $83.75 per month for our Ultra HSD Service and Digital Voice Service (100×25 Mbps-no usage allowance and includes the ONU)- a $9.25 discount from our retail rate of $93.00.
• $98.25 per month for our Gig HSD Service and Digital Voice Service (1Gbpsx500 Mbps-no usage allowance and includes the ONU)- a $9.25 discount from our retail rate of $107.50.
This Lifeline Service Program is a government assistance program and only eligible customers may enroll in the Lifeline Service Program. Qualifying customers who reside on federally recognized tribal lands may qualify for additional discounts.
You can get one Lifeline Service Program discount (Ultra HSD Service, Gig HSD Service, Digital Voice Service, Ultra HSD Service and Digital Voice Service and Gig HSD Service and Digital Voice Service) per household, not per person, and a household can get a Lifeline Service Program discount from only one provider. You may not transfer this benefit to another person or household.
You may qualify for Lifeline Service Program if your household income at or below 135% of the Federal Poverty Guidelines 66 C.S. Section 3019(f)(4) or if you participate in one of the following federal assistance programs:
• Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
• Medicaid
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (FPHA)
• Veterans Pension and Survivors Benefit
• Tribal Programs (and live on federally-recognized Tribal lands)
You can apply for this benefit online through the National Verifier, found here National Verifier
If you would like to learn more about Lifeline Service Program or need assistance, please contact Zito Mifflin’s customer service line at 1-800-365-6988 or contact the PA PUC Bureau of Consumer Services for help with unresolved questions or complaints at 1-800-692-7380 or File an Informal Complaint
Zito Mifflin is headquartered in Coudersport, Pennsylvania. Zito Mifflin and its affiliates serve just over 64,000 customers with video, internet and phone service in rural markets in 22 states across the country. Zito Mifflin has a strong customer service focus, and assistance is available 24 hours a day, every day of the year. This letter is meant to introduce you to some of the options for service that come with being a Zito Mifflin customer.
CUSTOMER SUPPORT
If you have an issue or question about your service or your bill, you can contact us anytime at
1-800-365-6988. We are open 24 hours/day every day of the year at 1-814-200-0728 (between 9 AM – 9 PM EST daily). Our US-based customer service support team does not utilize contractors and are trained to troubleshoot and resolve the issues that you may experience quickly and effectively. We will also have technicians available to restore service when issues arise outside of normal business hours.
INVOICE PAYMENT OPTIONS
For your convenience, you may choose to use Zito Mifflin’s auto pay system with either a credit card or ACH. If you choose ACH with us, you will receive a monthly discount of $2 on your Zito Mifflin service. You may also choose to go paperless and have an email bill sent to you every month.
There is also an option to pay through our interactive voice response menu. For your first call, we will need to set up the system with your PIN, but after that payments can be made without speaking with an agent.
Lastly, you can mail your payments to:
Zito Mifflin County, LLC
PO Box 431
Coudersport, PA 16915
Zito Mifflin is looking forward to building a strong and long-standing relationship with you.
Again, if you have any questions or want to sign up for services please call 1-800-365-6988.
Sincerely,
Your Friends at Zito Mifflin County, LLC