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Zito Mifflin County, LLC
Zito Mifflin County, LLC, an Eligible Telecommunications Carrier (ETC) (“Zito Mifflin”) is pleased to announce that we will be offering a Lifeline Service Program for eligible low-income customers and customers who are survivors of domestic violence, human trafficking and related crimes with the following discounted service prices:
• $67.10 per month for our Ultra Speed Fiber Internet Service (200×200 Mbps – no usage allowance, includes the Optical Network Unit (a fiber to the home modem) (“ONU”), and the eero 6+ Wi-Fi device for whole-home Wi-Fi) – a $9.25 discount from our retail rate of $76.35.
• $86.70 per month for our Gig Speed Fiber Internet Service (1000×1000 Mbps – no usage allowance, includes the Optical Network Unit (a fiber to the home modem) (“ONU”), and the eero 6+ Wi-Fi device for whole-home Wi-Fi – a $9.25 discount from our retail rate of $95.95.
• $25.90 per month for our Digital Voice Service (which includes voicemail, visual voicemail, call waiting, caller id, call forwarding, unlimited local and long distance calling in the United States, Canada, Puerto Rico, the US Virgin Islands, and Guam and excludes other international long distance calling and the ONU) – a $5.25 discount from our retail rate of $31.15.
• $80.25 per month for our Ultra HSD Service and Digital Voice Service (200×200 Mbps – no usage allowance, includes the Optical Network Unit (a fiber to the home modem) (“ONU”), and the eero 6+ Wi-Fi device for whole-home Wi-Fi – a $9.25 discount from our retail rate of $89.50.
• $99.85 per month for our Gig HSD Service and Digital Voice Service (1000×1000 Mbps – no usage allowance, includes the Optical Network Unit (a fiber to the home modem) (“ONU”), and the eero 6+ Wi-Fi device for whole-home Wi-Fi – a $9.25 discount from our retail rate of $109.10.
This Lifeline Service Program is a government assistance program and only eligible customers may enroll in the Lifeline Service Program. Qualifying customers who reside on federally recognized tribal lands may qualify for additional discounts.
You can get one Lifeline Service Program discount (Ultra HSD Service, Gig HSD Service, Digital Voice Service, Ultra HSD Service and Digital Voice Service and Gig HSD Service and Digital Voice Service) per household, not per person, and a household can get a Lifeline Service Program discount from only one provider. You may not transfer this benefit to another person or household.
You may qualify for Lifeline Service Program if your household income at or below 135% of the Federal Poverty Guidelines 66 C.S. Section 3019(f)(4) or if you participate in one of the following federal assistance programs:
• Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
• Medicaid
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (FPHA)
• Veterans Pension and Survivors Benefit
• Tribal Programs (and live on federally-recognized Tribal lands)
Under the Safe Connections Act, survivors of domestic violence, human trafficking, and related crimes get discounted phone, internet, or bundled services through the FCC’s Lifeline program. Survivors can make a request with their service provider to separate their mobile phone lines from family plans where the abuser is on the account. Impacted survivors experiencing financial hardship can also receive up to six months of emergency Lifeline support. This provision allows survivors with incomes at or below 200% of the Federal Poverty Income Guideline (FPL) to receive voice and broadband support in the amount of $9.25 per month referenced above. After the six-month support period ends, participants who meet the eligibility criteria will have the opportunity to enroll in the standard Lifeline program.
You can apply for these benefits online through the National Verifier, found here https://nationalverifiertraining.servicenowservices.com/apply
If you would like to learn more about the Lifeline Service Program or need assistance, please contact Zito Mifflin’s customer service line at 1-800-365-6988 or go to Zito Mifflin’s website link at https://www.zitomedia.net/zito-mifflin-county-lifeline-program/ or contact the PA PUC Bureau of Consumer Services for help with unresolved questions or complaints at 1-800-692-7380 or https://www.puc.pa.gov/complaints/informal-complaints/.
Zito Mifflin is headquartered in Coudersport, Pennsylvania. Zito Mifflin and its affiliates serve just over 64,000 customers with video, internet and phone service in rural markets in 22 states across the country. Zito Mifflin has a strong customer service focus, and assistance is available 24 hours a day, every day of the year. This letter is meant to introduce you to some of the options for service that come with being a Zito Mifflin customer.
CUSTOMER SUPPORT
If you have an issue or question about your service or your bill, you can contact us anytime via the following options:
• Phone: Call us at 1-800-365-6988. We are open 24 hours/day, every day of the year. Our US-based customer service support team does not utilize contractors and is trained to troubleshoot and resolve issues quickly and effectively. We also have technicians available to restore service when issues arise outside of normal business hours.
• Facebook Messenger: Connect with us through Facebook Messenger for support.
• Webchat: Access our all-new US-based webchat either on our website (in the bottom right corner of the page) or through our all-new myZito app. You can contact support and/or order services via the app.
INVOICE PAYMENT OPTIONS
For your convenience, you may choose to use Zito Mifflin’s auto-pay system with either a credit card or ACH. You may also choose to go paperless and have an email bill sent to you every month.
Please note the following payment options and associated fees:
• Debit Card: Payments made with a debit card will incur an additional $1 fee.
• Live Agent Assistance: If you call in to pay your bill and require assistance from a live agent, a $7 fee will be applied.
• No Fee Payment Options:
o myZito App: You can conveniently pay your invoice through our all-new myZito app with no additional fee.
o Pay Portal: Pay your invoice online through the Pay Portal at Zitomedia.net with no additional fee.
o Interactive Voice Response (IVR) Menu: You can pay through our interactive voice response menu with no additional fee. For your first call, we will need to set up the system with your PIN, but after that, payments can be made without speaking with an agent.
Lastly, you can mail your payments to:
Zito Mifflin County, LLC
PO Box 431
Coudersport, PA 16915
Zito Mifflin is looking forward to building a strong and long-standing relationship with you.
Again, if you have any questions or want to sign up for service please call 1-800-365-6988.
Sincerely,
Your Friends at Zito Mifflin County, LLC