C-1

If the customer is stating they have property damage due to actions by Zito employees or equipment, have the customer email support@zitomedia.com.

The customer should include:

1. Account number (provide this to them if they do not have it)
2. Description of damage including the date/time
3. Pictures
4. Optional- Insurance claim or assessment if they have it. If they do not, let the customer know they can proceed with the assessment even before Zito arrives to look at the damage.

Create RT Esc Coordinator ticket and select Property Damage for the Service Call Followup dropdown. Include a description of the property damage and that you told the customer to email support with supporting documentation in the Description.

Email the ticket number to esccoordinators@zitomedia.com; csrsupervisors@zitomedia.com Note the account with the RT number, copy the information from the Description in the ticket and the customer should be contacted within 2 business days.