D-10

Attempt the following:

  1. Repackage EOL codes using Zito Packages
  2. Downgrade Video or offer to remove voice
  3. Encourage customer to get their own modem
  4. Encourage customer to set up email billing and pay with checking account to avoid fees
  5. If customer has had Promo within 6 months, offer $15 loyalty for 3 months

Were you able to save the customer?

?

Choose an option below

Yes, Return to Home

No