FTTH-59

  1. Check for Maintenance issue by using the following:

    • Work Order Info, Tech Region, Maintenance, Maintenance, Scheduled

    • Work Order Info, Tech Region, Maintenance, Maintenance, Prepared Look for issues with offline modems on same ONU/Port

  2. If maintenance is scheduled notify customer that an area issue has been identified and note document number on the account, advise call back in 48 hours is the issue is not resolve

  3. If no maint, Schedule Service Call, if nothing available within the next 48 hours, No Schedule a Must Do.

After completing the information below
click Continue and add the inforamtion into the Notes

  1. Reason for the call (in the customer's words)

  2. CMTS/Mac domain:

  3. Optical light is Red

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