OBP-5

Open balance shows a $0 and no payment or statement record show.

  1. Have customer clear cookies and cache in their browser
  2. Have customer close and reopen browser
  3. Have customer navigate to mybillpay.zitomedia.net and enter credentials.
  4. Inform customer to Logout and not just close the window when complete, to avoid this issue again

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QA Points

  1. Bill education to avoid future calls

  2. Educate customer on billing procedures including future billing items