WG-6
- Review the WO's to confirm they did not reject
- if both Disable and End Dates are populated, send a Refresh - Create
- if neither Disable and End Dates are populated
- Click Disable WG
- Click Create WG Work order
- Create Refresh Work order, Change subscription for internet action to create coax or fiber
- If a modem, choose clear in DORA and verify the file is set for regular subscription (ie. not 10MB/10MB)
NOTE: Do NOT send a reactivate as it causes problems several days later.
If these steps do not work, escalate to Tier 2 via RT Tier 2 PTD