IQ-1

Is Customer calling about the open Maintenance?

If the maintenance has been in for more than 48 hours, email dispatch to let them know the customer is asking for an update.

If the maintenance has been in for less than 48 hours, educate customer on existing maintenance. Remind customer that they do not need to be home and may not see the tech working. Assure the customer the maintenance will occur over the next several days. If problem still exists after maintenance, please notify us.