WG-1

NOTE: Determine the Adjusted Balance (amount that needs to be paid)

Check TrxDoc to see if today is less than the due date of the most recent invoice listed. If it is, subtract the amount due on the new bill from the full open balance. This is the adjusted balance that needs to be paid to restore service.

Example: Today is 6/2 and the open balance is $95 -Recurring Invoice for $15 posted on 6/1 but is not due till 6/10 -Subtract recurring invoice amount ($15) from the full open balance ($95) to find the adjusted balance. $95-$15=$80.

Remove: NOTE customers who have a failed Promised to Pay in the past must pay the full past due amount to have the Walled Garden removed.

PAYING BY CHECK: Check for Notes from collections for customers who cannot pay by check

Check Payment History and do not allow customers with multiple check rejections to pay by check.