WG-5

Check with Supervisor to see if there are any options for the customer.
Payment history should be taken into consideration.

If Walled Garden is Removed

  1. Take Payment
  2. Setup P2P
  3. Click Disable WG
  4. Click Create WG Work order
  5. Create Refresh Work order, Change subscription for internet action to create coax or fiber
  6. If a modem, choose clear in DORA and verify the file is set for regular subscription (ie. not 10MB/10MB)
  7. Confrim the customer can surf
  8. Add notes: REMOVE WALLED GARDEN & payment arrangements that were set up