Zito Media Internet Support

Need help with your connection, WiFi coverage, modem reboot, or eero setup? Zito Internet Support is here to help keep your home online and running smoothly.

Call Support: 1-800-365-6988 eero Help

What do you need help with?

Jump to common internet support topics, including slow speeds, internet not working, WiFi coverage, eero support, and frequently asked questions.

Slow Internet Internet Not Working WiFi Help eero Support FAQs

QUICK HELP

Start With the Most Common Fixes

Many internet and WiFi issues can be resolved in just a few minutes with a quick restart and a few simple checks.

Check Power

Make sure your modem, router, or eero unit has power and all cables are firmly connected.

Restart Equipment

Unplug your modem and WiFi device for 30 seconds, then plug them back in and wait 3 to 5 minutes.

Test Another Device

See whether the issue is happening on one device or all devices in the home.

Call Us If Needed

If the issue continues, contact Zito Support and we will help troubleshoot the connection with you.

INTERNET TROUBLESHOOTING

Help for Speeds, Service, and Connectivity

Whether your internet is slow, disconnecting, or not working at all, these are the first things to check.

Slow Internet Speeds

If your connection feels slower than normal, a few common issues may be affecting performance.

Restart your modem and router or eero device
Run a speed test close to your main WiFi device
Pause large downloads or streaming on other devices
Test with a wired device if possible

Internet Not Working

If you have lost service completely, try these checks before calling support.

Confirm the modem power light is on
Check for loose coax, fiber, or Ethernet connections
Reboot all internet equipment
Check whether all devices are affected or just one

WiFi Coverage Problems

Weak WiFi in certain rooms is usually related to placement, interference, or home layout.

Place your router or eero in a central location
Keep equipment away from metal objects and TVs
Add an additional eero if your home needs more coverage
Reconnect your device to the WiFi network

New Device Connection Help

If a phone, laptop, TV, or smart device will not connect, the network name or password may need to be verified.

Make sure you are choosing the correct WiFi network name
Re-enter the WiFi password carefully
Forget the network and reconnect
Restart the device trying to connect

EERO SUPPORT

Whole-Home WiFi Help for Your eero Device

Get help with setup, coverage, restarting your eero, app basics, and troubleshooting common WiFi issues throughout your home.

eero Setup Help

Need help getting started? Make sure your main eero is connected to your modem, powered on, and added through the eero app on your phone.

Add More Coverage

If certain rooms have weak WiFi, you may need to reposition your eero or add another unit to improve whole-home coverage.

Restart Your eero

If WiFi feels unstable, unplug the eero unit, wait 30 seconds, and plug it back in. Give it a few minutes to reconnect fully.

EERO APP BASICS

What the eero App Can Help You Do

The eero app makes it easier to manage your home WiFi, see connected devices, and troubleshoot coverage issues.

View Connected Devices

See which phones, TVs, gaming consoles, and smart devices are using your WiFi network at any time.

Pause and Resume Internet

You can pause internet access for selected devices when needed, then turn it back on through the app.

Check Network Health

The app can help you confirm whether your eeros are online and whether the network is operating normally.

INTERNET FAQ

Frequently Asked Support Questions

Answers to some of the most common questions about your Zito Internet and eero WiFi service.

Your internet connection may be active, but WiFi coverage can still be affected by distance, walls, device placement, and interference. Moving your router or eero to a more central location often helps.

You usually do not need to reboot often, but restarting your equipment is a good first step when you experience slow speeds, dropped connections, or devices that will not reconnect.

Forget the WiFi network on that device, reconnect using the correct password, and restart the device. If other devices are working normally, the issue is usually device-specific rather than a full service outage.

The eero app is the easiest way to set up and manage your eero network. It helps with setup, device visibility, and general WiFi management.

Call us if you have rebooted your equipment, checked connections, and the issue continues, or if your modem will not come online and the internet is still down throughout the home.

RELATED SUPPORT

More Zito Support Resources

Need help with something beyond internet service? Use these quick links for account, video, voice, and contact support.

Still Need Help?

Our support team is here to help with internet service, WiFi coverage, modem issues, and eero troubleshooting.

Call Support: 1-800-365-6988

ZITO

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Your local provider of high-speed internet, cable TV, and phone service — proudly connecting communities across the United States.

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