Zito Media Internet Support

Zito Media Internet Support



Find answers to many of your Internet service questions right here

Internet Support
Common problems and their solutions

Modem Not Connecting

  1. Check lights on internet modem. Ensure Power, Downstream, Upstream, and Internet lights are solid.
  2. Verify coaxial and power cables are properly connected.
  3. Power cycle modem. Unplug and plug back the power cable.
  4. Check modem lights again.
  5. Test your internet connection.
  6. If issue persists, contact customer support.

Slow Internet Speeds

  1. Connect your computer directly to the modem using an Ethernet cable.
  2. Run speed tests in safe mode and record results from various sites.
  3. Power cycle modem.
  4. Check modem lights.
  5. Test your internet connection.
  6. If problem continues, contact customer support.

Intermittent Service

  1. Check modem lights for consistency.
  2. Ensure cables are securely connected.
  3. Power cycle modem.
  4. Verify modem lights.
  5. Test your internet connection.
  6. If issue persists, contact customer support.

Modem Online But Can't Surf

  1. Check modem lights.
  2. Verify cable connections.
  3. Power cycle modem.
  4. Verify modem lights.
  5. Test your internet connection.
  6. If problem remains, connect computer directly to modem via Ethernet.
  7. Check IP configuration (Windows Key + R, CMD, IPCONFIG).
  8. If issues persist, contact customer support.

Wifi Connection Issue

  1. Ensure device security settings match router settings.
  2. Check WiFi is enabled on your device.
  3. Verify correct WiFi password.
  4. Check signal strength and adjust proximity to router.
  5. Verify router power.
  6. Power cycle router.
  7. Test your internet connection.
  8. If issue persists, contact customer support.

SMTP and Other Email Client Settings

Use the table below to update your client with the correct information. For assistance, refer to your email client's Help Center for IMAP setup instructions. Zito Media no longer supports POP email clients.

Incoming Mail (IMAP) Server:  mail.zitomedia.net Requires SSL: Yes
Port: 993
Requires TLS: Yes (if available)
Port: 143
Outgoing Mail (SMTP) Server:  mail.zitomedia.net Requires SSL: Yes
Requires TLS: Yes (if available)
Requires Authentication: Yes
Port for SSL/TLS/STARTTLS: 587
Full Name or Display Name Your name
Account Name, User name, or Email address Your full email address
Password Your email password

Multimedia Area:

How To Connect to Your Wi-Fi

  • Ensure your device is plugged into an outlet and lights are active.
  • Check you WiFi settings on the device you are trying to connect is on.
  • Verify the correct password is entered, which is found on the bottom or the back of the modem.
  • Check signal strength and adjust the position of your modem for optimal strength.
  • Test your internet connection.
  • If you are experiencing trouble with connecting, please contact customer support by going to our Contact Page

Video Thumbnail How To Connect To Your Wifi Network

have questions?