support: Phone

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Find answers to many of your Phone service questions right here

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Common problems and their solutions

Hear Static

Check another phone in your home for the same issue.
Check power and phone cables for proper connection.
Power cycle modem. Unplug the power cable and plug it back in.
Test your phone connection.
If not already done, plug phone directly into modem and test connection.
If the issue is not resolved contact customer support.

Intermittent Service

Check another phone in your home for the same issue.
Check power and phone cables for proper connection.
Power cycle modem. Unplug the power cable and plug it back in.
Test your phone connection.
If not already done, plug phone directly into modem and test connection.
If the issue is not resolved contact customer support.

Hear Echo

Check headset volume for feedback.
Check another phone in your home for the same issue.
Check power and phone cables for proper connection.
Power cycle modem. Unplug the power cable and plug it back in.
Test your phone connection.
If not already done, plug phone directly into modem and test connection.
If the issue is not resolved contact customer support.

No Dial Tone

If not already done, plug phone directly into modem and test connection.
Check another phone in your home for the same issue.
Check power and phone cables for proper connection.
Power cycle modem. Unplug the power cable and plug it back in.
Test your phone connection.
If the issue is not resolved contact customer support.

Can't Call Certain Phone #

Check to ensure phone # is correct.
Ensure area code is entered if dialing a non-local phone #.
Test phone # with different phone not on same network (Example: Cellphone).
Record the time of incident.
If the issue is not resolved contact customer support.