Supplying your ZIP Code allows us to provide you with specific information on the products, services and support options that are available in your area. Your information will not be retained for marketing or other purposes without your consent.
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Yes, the usage data caps are as follows: 10 Mbps speed tier is 250 GB; 20 Mbps speed tier is 400 GB; 50 Mbps speed tier is 500 GB; 100 Mbps speed tier has no data cap; 200 Mbps speed tier has no data cap; 50 Mbps speed tier is with Video 750 GB; 100 Mbps speed tier is with Video has no data cap. For business accounts, all speed tiers carry a 3000 GB data cap.
Wireless hotspots that are located in areas where customers spend time working, relaxing, shopping, and socializing. Locations are near popular community areas and in your favorite local businesses. Connect your Wi-Fi devices to the hotspots to save on data usage. See Zito Wi-Fi a for more information and for instructions on how to register and connect.
You can access your Zito email in (My Zito – Check Email). Use your Zito Media email address and password. If you need help contact customer support at support@zitomedia.net or 1-800-365-6988.
Yes, as long as the equipment is compatible with the Zito Media network you can use your own. You can find a list of Zito approved modems and routers under the Internet page on the Zito website.
In order to change the Wi-Fi user name and password, you can do the following:
Inside this page you would be able to change the Wi-Fi SSID or password for your residential gateway.
If you call Customer Support, you can request a Moca Extender to increase the range of your Wi-Fi in your house. You can contact customer support at support@zitomedia.net or 1-800-365-6988.
You can use your own equipment for the Zito TV2GO app, such as a Roku, Android box, and TVs with Google play. For download instructions for your device TV2GO Download Instructions under the Support page on the Zito website.
The Teleios Gateway Converter is a box that connects to your TV to transform it into an Android device to provide access to the Google Play Store. The Zito TV2GO App can be downloaded from the Google Play Store. It works with Android, iOS, Roku, and Apple devices (EXCEPT Apple TV) and collaborates with your video subscription to offer extended video features. Being internet based, the app has automatic updates as long as you are signed into Google Play (Note: automatic updates not compatible with Roku). For more information visit the Video page under the Service Menu for more information.
Whole Home DVR allows you to record a program on one DVR and watch it from any Set-Top Box in your house that is connected to your home network. For more information visit the Video page under the Service Menu for more information.
With regular DVR, you can watch programs only from the DVR box where you recorded them. With Whole House HD-DVR, you can record your program on one DVR and watch it from any TV connected to your home network. For more information visit the Video page under the Service Menu for more information.
TVs with MPEG-4 QAM tuners can pick up our expanded digital channel lineup and displays channel numbers and channel info, as well as each access numbers. Simply run a channel scan if your area has been changed to a digital lineup. If you do not have an MPEG-4 QAM tuner TV, you will have to purchase an iview box (universal DTA) for a one-time fee of $20 from Zito in order to pick up the digital channels. The ivew does not have a guide at this time.
If you are experiencing issues with your channels, such as tiling or blank channels, check the signal on the DTA or Entone. You can contact customer support at support@zitomedia.net or 1-800-365-6988.
To obtain the tuner status on a Cisco DTA, you can do the following:
To obtain the tuner status on an Entone DTA/DVR, you can do the following:
Allows Zito customers to receive calls anytime, anywhere. Using a Wi-Fi or 4g network users can receive calls from their home phone on a smart phone and can be used on up to 2 devices. Visit the Phone page under the Service Menu for more information.
Two ways: You can access your voicemail in (My Zito – Check Email) or dial *11 on your home phone.
If you need help contact customer support at support@zitomedia.net or 1-800-365-6988. or 1-800-365-6988.
Yes, as long as the equipment is compatible with the Zito Media network you can use your own. You can find a list of Zito approved modems and routers under the Internet page on the Zito website.
Contact customer support at support@zitomedia.net or 1-800-365-6988.
Yes, contact customer support at support@zitomedia.net or 1-800-365-6988.
Seasonal status allows you to make your account dormant for a nominal fee without canceling your service. This allows you to keep your same phone number, email address, cable box and equipment.
An example of seasonal status would be phone or cable service in a vacation home that you only use during the summer months. Seasonal policies differ, so please contact a local customer service representative for more information or to turn seasonal status on or off.
To learn more about how seasonal status is handled in your area, please contact us at support@zitomedia.net or 1-800-365-6988.
Did you know that if someone in your neighborhood is stealing cable it can affect your cable service?
Cable theft reduces the quality of service you receive, can cause frequent disturbances or interruptions in your service.
It can result in higher service fees for honest, paying customers due to the theft's poor connection.
Even more serious is that lives can be endangered if the stolen cable is not properly installed, resulting in interference in airline navigation signals and even emergency service radio transmissions.
The Cable Communications Policy Act of 1984 "prohibits the unauthorized reception of communications service over a cable system." The Federal Communications Commission determined in November, 1994 that the use of cable descramblers not authorized by cable systems is a violation of federal law. Sentences in federal and state cable theft cases have ranged from probation to 16 years in prison. Fines and restitution have ranged from several hundred dollars to $2.7 million.
If you think you may be receiving services you are not paying for or if you have an unauthorized cable box, call your local Zito Media office today and subscribe the legal way!
You can add, downgrade, and cancel services (i.e., Internet, Phone, TV, etc.) by contacting us at 1-800-365-6988. Service change requests made via email or social media will NOT be processed.
Promotions and pricing vary by location. The top promotions across the nation can be found on the Promotions tab of the website. Contact us at support@zitomedia.net or 1-800-365-6988 for the latest available promotions.
Installation fees vary depending upon the services requested. Please contact us at support@zitomedia.net or 1-800-365-6988.
Equipment rental fees range from $2-$12 depending on the equipment in use.
You may request that your cable service be disconnected at any time. To avoid further liability, all equipment must be returned to Zito Media at the time of disconnection. If you're in a contract there is a $20/month charge per remaining month on your contract.
We offer short term “no contract” promotions, typically for 6 month promos, as well as 2-year agreements with contract to lock in the promotional pricing.
Upon receipt of a valid death certificate, the account can be cancelled and any balances will be forgiven. Cancellation fees will be waived.
Yes, you can view your bill statements online through My Zito.
*First time users may need to register to access billing information
After the promotional period ends, you will be charged the standard rate that is in effect at that time. For more information on current promotions and details, visit the Promotions tab of the website.
Zito Media 102 South Main Street PO BOX 665 Coudersport, PA 16915
Your payment may have been received after your bill was printed. For up-to-date information on received payments, contact customer support at support@zitomedia.net or 1-800-365-6988.
There are various reasons why this might happen:
If you’ve recently changed your service, pro-rated charges may be shown on your bill. Pro-rated charges are partial month charges and ensure that you will only be charged for the number of days the services were used for that billing period.
If you’ve recently changed your service, pro-rated charges may be shown on your bill. Pro-rated charges are partial month charges and ensure that you will only be charged for the number of days the services were used for that billing period.
If your service was just installed, you might see one-time fees included for installation or activation of services. Your promotional price may have changed, as a result your monthly charge could be different than what you expected.
Yes. You will be assessed a late fee for payments not received on time. For additional information on late fees, please contact us at support@zitomedia.net or 1-800-365-6988.
You can pay your bill through a variety of options, including autopay, online through My Zito Bill Pay, in person, by phone, or by mail.
Note: The following forms of payment are accepted regardless of how you choose to pay your bill:
Credit cards: Discover, MasterCard, and Visa
Debit cards: MasterCard or Visa
Identity theft and identity fraud are terms used to refer to all types of crime in which someone wrongfully obtains and uses your personally identifiable information such as your name, Social Security number or credit card number.
If you are a victim of identity theft, take the following steps immediately.
Please contact us for information on what to do at support@zitomedia.net or 1-800-365-6988.
The subscriber is responsible for the cost of the equipment; however, homeowner's or renter's insurance may cover the loss.
Type your address (without unit #) and select the one closest to your own.
