support: Video

Find answers to many of your TV service questions right here

Common problems and their solutions

All Channels Are Out

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. Check to insure TV is set to proper input.*Analog only - run channel scan.
  5. If issue is not resolved contact customer support.

Single Channel out

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. If issue is not resolved contact customer support.

Not Authorized Message

  1. Check another TV in your home for same issue.
  2. Power cycle cable box. Unplug the power cable and plug it back in.
  3. If issue is not resolved contact customer support.

Fuzzy Picture

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. If issue is not resolved contact customer support.

No Sound

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. If issue is not resolved contact customer support.

Remote Won't Work

  1. Exchange the batteries.
  2. Select STB button on remote.
  3. Check for possible obstructions not allowing the remote signal to reach the cable box.
  4. If issue is not resolved contact customer support.

What does your bill mean?

  1. Local Channel Costs - This is the amount that the content owners charge us for the local off air affiliate channels in your lineup (i.e. ABC, NBC, CBS, Fox, CW)
  2. Cable Programming Costs - This is the amount that the content owners charge us for the channels that are not covered by the local channel costs line item
  3. Zito Service Delivery - This charge is to cover the cost of providing the video service to your home. It covers labor, power, pole rent, gas and the other costs incurred in delivering video service to the area

Multimedia Area:

How to set up the Zito TV2GO App

  • Download the Zito TV2GO App from your device's app store.
  • Open the app and enter your Zito Media account credentials.
  • Follow the on-screen instructions to complete the setup process.
  • If you encounter any issues, visit our Tv2Go Support Page.

Video Thumbnail Please Watch This Instructional Video

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