support: Video

Find answers to many of your TV service questions right here

Common problems and their solutions

All Channels Are Out

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. Check to insure TV is set to proper input.*Analog only - run channel scan.
  5. If issue is not resolved contact customer support.

Single Channel out

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. If issue is not resolved contact customer support.

Not Authorized Message

  1. Check another TV in your home for same issue.
  2. Power cycle cable box. Unplug the power cable and plug it back in.
  3. If issue is not resolved contact customer support.

Fuzzy Picture

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. If issue is not resolved contact customer support.

No Sound

  1. Check another TV in your home for same issue.
  2. Check coaxial, power, and any video cables for proper connection.
  3. Power cycle cable box. Unplug the power cable and plug it back in.
  4. If issue is not resolved contact customer support.

Remote Won't Work

  1. Exchange the batteries.
  2. Select STB button on remote.
  3. Check for possible obstructions not allowing the remote signal to reach the cable box.
  4. If issue is not resolved contact customer support.